DISAPPOINTED- Lifestyle Home – Furniture Shop
5 
1 On the 18th of September, we went into the furniture store branch in the city of Cape Town and the whole experience just felt very shady! The two ladies were lying on the couch and the one got up to come and greet us at the door. We walked around the store looking at a few of the couches on the showroom floor even though the one we saw online was not available to view, the lady showed us a few similar couches and textures until we settled on the style, colour and material we wanted for the Harper couch we decided on.
We also specifically ordered the couch with the following specifications:
- Harper Reversible Sectional Couch with Ottoman
- Each Section: 1400 x 900 x 450mm
- Complete Length: 2800mm
- Ottoman: 900 x 900mm
- Cost: R9999.00
- Material: Linen
- Colour: Clay
- The salesperson also advised that the couch covers are all washable and easily unzipped to put into a washing machine.
I asked about the payment options and she mentioned that the 75% upfront payment was the best, where the remaining 25% will be due within a month of the initial payment. There was no computer to create the transaction, and the lady used a mobile telephone and basically went through the online process that I could have easily done myself online. I paid 75% of the payment on a YOCO machine and left the store with only an email confirming that the purchase was received.
On this received tax invoice we included a delivery charge of R1 500, bringing the total cost for the purchase to R11, 499. The couch was on sale for R9, 999. On the 30th of October, I received another email, requesting the balance of the payment which was R2 874.75, which I paid the same day via eft to the bank account noted on the invoice.
The salesperson, Leo was also noted on the invoice and I was advised in the store and on the website that delivery will take place 55-70 working days from the date of payment. However, on the invoice, it is stated that it will take 30 working days!
I waited until after 70 working days before following up on where my order was which was the beginning of the worst service EVER!
- The QR Code to track the status of your order does not work
- The phone number, nobody answers
- The email address that is provided on the invoice, is not being responded to
- The website has a button to link to whatsapp, which goes to a salesperson by the name of Mustapha, he answered the phone initially but after a few more weeks of trying to track the order, stopped responding to my messages and did not answer my calls
- When using a different phone number, Mustapha would answer the call but did not take calls when he knew it was about my order
- The email address on the website, nobody answers
- The three phone numbers that are listed on Instagram are not being answered
- The branch in Cape Town CLOSED DOWN!!!
It has been 137 days since placing the order, with very little to no contact with the company at all! Then on Friday, I got a 5-second call from Mustapha saying the driver was at my gate. I immediately ran out to open the gate and they carried in three items that were wrapped.
Judging from the size of the wrapped couches, it was definitely not going to fit in my apartment! I asked the two delivery gents to please assist me with unwrapping, still hoping and praying that the wrapping is what made the couches seem more bulky. To my dismay and COMPLETE frustration at this point, the couches were not made with the specifications it was supposed to be! They do not fit in my apartment AT ALL!
I immediately tried calling Mustapha, as this was the only number I was given and he ignored my call! I messaged him, thanking him but informing him that the couches were not what I ordered and had completely incorrect measurements! I asked him what the process is now to have this corrected and again he did not respond. I used my mothers’ phone, which he immediately answered and promised to call us back to share the process with us. Which he of course did not, and he is not taking any of our calls.
The huge couches are filling up my entire living area and apart from it being a HUGE inconvenience, I am mentally preparing myself for a mountain of stress and anxiety over a refund being an issue if there are any damages to this couch. The covers of the couches are definitely not removable as promised as the stuffing of the couches and the pillows have been placed directly into the sleeves.
It has been four and a half months of patience, prayers and a mountain of stress and worries as we have been trying to make do with what we currently have. The anxiety of not knowing what the next steps are has taken a toll on my mental well-being and I have gone to hellopeter.com and took to social media to express my frustrations, to no avail. The amount of poor reviews for this brand is truly heart-breaking and frustrating to think how many people are falling victim to this company and yet while we are all scratching our heads trying to figure out what to do, Lifestyle Home is running numerous adverts and sales on their website and social media platforms!
Writing this blog post to hopefully reach the right people, and steer others away from the worst customer service and just unnecessary turmoil when planning for the future. Four and a half months just for the wrong thing to be delivered is certainly not worth the investment spent!
The delivered couches have the following measurements:
- Each Section: 1600mm x 900mm x 450mm
- Complete length: 3200mm
- Ottoman 1100mm x 1100
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Bad customer service, Bad attitute, Bad furniture quality. Dont ever spend your money at lifestyle home!
False advertising
Ordered patio chairs on 12 February 2024 and have not received them to date 14 April 2024 whereas their website states delivery done within 72 hours. No response from Lameck received
Lifestyle Home Furniture’s current warehouse address
46 Akasia Avenue
Gerhardsville
Centurion.
For anyone who may need to go to their warehouse and has been trying to know where they are situated. The showroom in Midrand is just a front.
Bless you for this!!!
Hey Tazz,
If it makes you feel any better, I had exactly the same experience, endless frustration and a huge fights. After receiving the couches I kicked up a huge fuss, and ended up hiring my own transportation to deliver the couches back their shady storage unit. After endless fighting with Leo, and the ladies at the Cape Town store, I demanded my money to be refunded with immediate affect with muji@lifestyle-home.co.za. This was the person I finally got them to process the refund after threatening to go to the press – message as below – I have lodged a complaint with National Consumer Commission (NCC). I have also written an article, and am sending this to all the major news outlets including The Citizen, The Sunday Times, Carte Blanche , SABC, ETV, mail and guardian, and hello peter on my experience to date. If Irfan Mohamed (owner) does not action this by 2pm today, the articles are being published. Hope this helps
I am very sorry that you were scammed. I am going through something similiar.
In December 2023, I purchased a daybed online. I did not receive any email confirmation, sms or a phone call.
7 months later and no1 at Lifestyle Home can find my order on their system, even though I provided proof of payment from my bank.
I wish that I had googled this place thoroughly before purchasing. Now it is too late and I don’t think that I will receive my daybed or my refund. A bunch of scammers! You can reach them at all! No response via email, social media or Whatsapp. I have reported them to the National Consumer Commission (NCC).
🙁 🙁 :(*
This is the WORST company I have EVER did business with, I would not even recommend them to my worst enemy.
My story starts 14th April 2023, when I payed a deposit of R6500 for some couches I saw at one of there small display shops in Pretoria.
They said it will be ready in 5-6 weeks no problem. 4 weeks in I drop a message in to see how things are going NO NO all good they on time with delivery, OK COOL.
6 weeks in message again NO ANSWER but online, nobody answers the phone, OK 7th week same thing, 8th week getting worried, contact the shopping center where they were
O no they closed shop and don’t know where they have gone BUT lots of VERY UPSET customers where here looking for them.
After 3 or 4 weeks I managed to get hold of them, O no we had some problem with Suppliers and delivery’s mine will be ready 2 weeks time, ok 2 weeks go by then next
Story was a bullshit delivery problem. Then the went super quite for 2 or 3 weeks, then I gave up, contacted my banks did all the paper work and went to open a case of Froud at the Benoni police station, and got the case moving quickly with some help.
In this time no communication from Lifestyle home at all, then all of a sudden when the police contacted them NOW they super quick to contact me. No sorry sorry this and that and the whole 9 yards with bullshit after bullshit. Then the Account manager called me asking me the story told home O I’m sorry we will fix it, 6 weeks went by nothing, then he went MISSING
So the police found out were he lives went there, long story went by wife wife told me he passed away and somebody from the company will call me. 2 weeks later still nothing.
Police found out this person did not pass away, this was all around 27th December 2023. So that 9 month of lying and bullshitting to customers.
On 19th August 2024 they deposited R2000 into my account after Months And month and months of me calling and messaging and them lying and just talking shit.
Today 23th September 2024 I’m still calling NO ANSWER but yet they online what’s up WHEN IS MY MONEY O sorry I have been sick, I’m checking 4 hours no reply.
I cant believe a company like is can be allowed to be operational and serve customers, take there money don’t honey there delivery on time promise there customers.
LIE—-CHEAT and freaken SCAM customers out of there hard earned money. Yet I guess the owners are driving nice CAR living in nice houses eating good food and having a phat good old time with money they have stolen from customers.
Thank you for your review. We were just about to purchase a sectional sofa, but will definitely not be purchasing anything from this company after reading over 140 negative reviews online this week. They sound like a bunch of scammers!
Thank you for your very detailed insightful review – we were about to purchase 3 large ticket items and after seeing this and the negative HelloPeter reviews we cancelled our order!
So happy I could help. All the best!
I’m willing to partner with anyone who want to put this company out of business. They are now in Joburg. I’ve had a horrible customer care with them.
I ordered 3 items in October 2024. Just like Tazz’s story I was told it takes 30-45 days to complete this order. When I followed up on the dates leading to delivery I was told about 55-75 days. I wanted my refund they told me of their no refund policy. That got me mad, I fought until I was told it will be delivered soon.
Soon became Feb 14-17th and later postponed to March. I threw my toys yet again. Threatened them with TV people, exposing their unprofessionalism, everyone I spoke with (if I got hold of anybody) wasn’t kind at all. I demanded they give me the warehouse address which they took weeks to do.
I drove to the warehouse , the map location drops you at a vacant piece of land. I asked locals if this warehouse no one knew it. Drove around a little as I suspected a well hidden property further down the road. I spotted a couple with a wrapped single couch outside a gate.
They were there also complaining about the wrong order.
No client was allowed to enter these premises, if you wanted to view / pick up your furniture they brought it to the gate for you to see and approve etc. I asked to speak to management. I was told they are at Church it was Friday and they are Muslims.
A lot happened that day the summary of it is that this company is scamming people, they care less about customer care. If you don’t fight enough they will easily walk away with your money. The employees of foreign Malawians that are locked in there probably working day and night under harsh conditions.
I took my furniture without paying them full as they had one item wrongly done. Told them when they deliver next time they will get their balance I doubt at this point I want anything to do with them except to prevent other victims from getting this treatment.
I honestly don’t know how they are getting away with this?! After all these reviews and people coming forward. It absolutely blows my mind!
We are currently going through the exact same thing, we ordered a couch and a bed frame 5 months ago and still nothing, either they’re always offline or coming up with excuses as to what’s going on. Different people keep saying different things, one minute its is production, then its in quality inspection and back to production. They keep saying they’ll send us pictures of our order but never do. I’m convinced our order is not even built at this point. We’re going to ask for a refund but even that sounds like it’s going to be another nightmare to get back…Honestly, wish I had read the reviews before purchasing from them. I feel like even if we get our order, it’s going to be terrible quality.
Hi Venus, so sorry that you are not going through this as well. I will say my order, though the dimensions were completely wrong, the couch was not made as it should have but I thought I could have lived with it, should it have fitted my home better. I’m hoping that you will be surprised and that you at least receive something. I sold the couch on marketplace for a lot less… lost so much money. Wishing you the best.
Hi Tazz,
I came across your blog while searching for ways I could raise awareness about this very same company , Lifestyle Home , who to date continues to conduct unethical business. It is indeed heartbreaking to see that they continue robbing people of their hard earned money 🥹.
I ordered my couch on the 6 of September 2024, and needless to say I have not received any nor the refund I have since requested for. I’m so defeated and heartbroken. My space is still empty because I don’t have another R7000 deposit to put down for another couch.
I’ve been waiting in hope with no joy. Why are these people even still in business is a question I ask myself daily!
Did you ever manage to get your refund?
Hi Philile, I’m so sorry to hear this. No, I didn’t receive a refund. I eventually sold the couch for a fraction of the cost on Marketplace, not a fun experience at all. Wishing you the very best.
After months of harassing whoever I could reach, I received a day-bed that looked nothing like what I ordered. Terrible design & quality and nowhere close to the price I paid. I ended up giving it away 🙁